Data Deletion Instructions

Last updated: 23 October 2026

You can ask Celatus Pty Ltd trading as Bluering Mobile to delete personal information we hold about you, including information associated with our Instagram interactions or any connected Instagram functionality.

Email a deletion request

1. Email support@bluering.mobile with the subject Data deletion request. For Instagram-related requests, you can use Instagram data deletion.
2. Tell us what you want deleted and how you interacted with Bluering. Include your Instagram username for Instagram data, or the email address used for your enquiry or account.
3. If possible, send the request from the email associated with your enquiry or account. Tell us a safe method to contact you if your usual address is unsuitable.

You do not need to provide a reason. Do not send passwords, access tokens, payment-card details or identity documents. We will ask for proportionate confirmation of your authority if needed, using an appropriate secure method.

What happens next

We will acknowledge the request, locate relevant information and assess what can be deleted or de-identified. We aim to provide a substantive response within 30 days. If the request is complex or a restriction applies, we will explain the reason, what remains and the next steps. Requests are handled by support; this page is an instructions page, not an automated deletion callback.

What we can remove

Depending on what we hold, a request may cover enquiry correspondence, Instagram-related information copied into our systems, or information retrieved by a connected social integration. Our contact page embeds a selected public Instagram post using public oEmbed HTML and metadata. It does not import follower lists, follower counts or private messages. Loading the embed also connects your browser directly to Meta. Contact us if you want Bluering-held information or featured content reviewed or removed; Meta-held information must be managed through Meta. You can still request deletion of information you sent directly to Bluering.

Information that may need to remain

Some necessary records may need to remain for legal obligations, accounting, security, active service or disputes. We will explain an applicable restriction rather than promise unconditional erasure. Necessary account, consent and verification evidence follows the service-record schedule in our Privacy Policy; it does not apply automatically to all social or enquiry data. Limited evidence of your request and our response may be retained to demonstrate how it was handled. Backup copies may remain until their applicable expiry or required retention period and must not be reintroduced into ordinary use contrary to your deletion request.

Instagram and other providers

This request covers information held by Bluering. It does not delete your Instagram account, posts or information held independently by Meta, a payment provider or another service. You can remove an authorised app connection through Instagram’s settings, but disconnecting alone does not delete information already retained by Bluering. For deletion from Instagram itself, use Instagram’s account and privacy controls.

Need help or disagree with our response?

Email support@bluering.mobile or write to Privacy Officer, Bluering Mobile, PO Box 5044, Pacific Pines QLD 4211, Australia. You can request access or correction as well as deletion. See the Privacy Policy for our complaint process and external complaint options.