Privacy Collection Notice

Last updated: 24 October 2026

Before you provide identity details

Live document verification and phone-service activation are not yet available. Current identity-system tests use fictional details. The following collection information describes the planned document-check process; it does not mean that Bluering has been granted live access or Business User accreditation.

Celatus Pty Ltd trading as Bluering Mobile collects the name, date of birth, residential address and contact information needed to assess a phone-service application. We collect required customer details separately from the document-check result.

Document checks and consent

This document explains how Celatus Pty Ltd trading as Bluering Mobile (ABN 95 702 140 501, ACN 702 140 501) (we, us, our) will collect, use, disclose and store your personal information to verify your identity document(s) using the Attorney-General’s Department’s Document Verification Service (DVS). This will only occur with your express consent.

The information you provide will be sent to the DVS Hub, administered by the Attorney-General’s Department, and matched against official records held by the government agency responsible for issuing the identity document (document issuer).

The DVS Hub will advise us of whether the information you provide matches official records.

The DVS Hub facilitates information transfer between us and the document issuer. The DVS Hub itself does not retain any personal information and the Attorney-General’s Department cannot view or edit any of the personal information transmitted through the DVS Hub.

Our selected intermediary is Mobile Business Devices Pty Ltd trading as One Click Services. Read the One Click Privacy Policy and the Attorney-General’s Department’s Identity Verification Services Privacy Statement for information about their handling and the operation of the service. Document issuers handle their own official records under their privacy policies and legal obligations.

We collect the customer information needed to meet applicable telecommunications identity-checking obligations under the Telecommunications Act 1997 (Cth) and the Telecommunications (Service Provider — Identity Checks for Prepaid Mobile Carriage Services) Determination 2017, where applicable to the service. Participation in identity verification also carries obligations under the Identity Verification Services Act 2023 (Cth) and the participation agreement, including applicable privacy and consent requirements. These obligations do not replace your separate express consent to a document check.

Before a request, you must expressly confirm your authority to provide the details and agree to their check against the official record holder or document issuer through third-party systems. Consent is not inferred from payment or acceptance of the general terms. We record the presented notice, consent wording/version and approval before starting a check.

Your choices and refusal

You can decline a document check, correct your details, dispute a result or contact support about an accepted alternative and accessible assistance. Where an accepted bank-based method is available, it requires its own explanation and separate consent; it is not enabled by agreeing to a document check. We do not ask for your bank password. If an accepted identity check cannot be completed, we cannot activate your service. Review the cancellation and refund information supplied before purchase, or contact support for assistance.

What Bluering keeps

We retain necessary customer information and limited consent, method, time, actual provider reference, outcome and review evidence. We do not retain passport, driver licence or card numbers, document images, selfies or raw verification payloads in our customer archive. The document-check flow uses typed details, without document uploads or selfies. We do not use verification details or results for marketing, market research or profiling. Payment providers handle payment credentials separately.

Necessary customer and compliance records follow the category-specific retention schedule in our Privacy Policy, including the selected seven-year necessary-evidence schedule. This does not authorise keeping document credentials or images, and it does not apply automatically to ordinary enquiries. One Click and document issuers have their own handling obligations.

Results, rights and complaints

A document match does not verify your current address or activate service by itself. A mismatch or unavailable result can stop progression; ask support for correction, human review or an accepted alternative. You can request access to, correction of or deletion of Bluering-held information, subject to lawful retention and proportionate identity checks. The Privacy Policy explains storage, overseas handling, retention and how we investigate privacy complaints, including available escalation to the OAIC.

For privacy questions, a disputed outcome, a complaint or an accessible copy of this notice, contact the Privacy Officer at support@bluering.mobile or PO Box 5044, Pacific Pines QLD 4211, Australia. Do not send document details by ordinary email. We will explain a secure method if further information is necessary.